Refund policy
Refund and Return Policy
At Feenyu, we are committed to delivering authentic products and top-tier service. Please read our policy carefully — ALL SALES ARE FINAL.
1. All Sales Are Final
All purchases made through Feenyu.com are non-refundable and non-returnable. Once your order is placed, it cannot be changed, canceled, or reversed.
2. Order Confirmation
Before completing your purchase, please double-check that:
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The product and size selected are correct
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Your shipping address is accurate
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You’ve reviewed the product details and price
3. Exceptions (Damaged or Defective Items Only)
Returns or exchanges are only considered if an item arrives damaged or defective.
4. Reporting Damaged or Defective Items
If your order arrives damaged or with a defect, contact us within 3 days of delivery.
To report the issue:
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Email: feenyuinc@gmail.com
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Include your order number, a description of the issue, and clear photos of the item and packaging.
If approved, we will offer store credit or a replacement. Refunds are not issued.
5. Order Cancellations
Once your order is submitted, it cannot be canceled or changed. Please review all details before placing your order.
6. Shipping Errors
If you received the wrong item or there's a shipping issue, email feenyuinc@gmail.com immediately. We’ll investigate and provide next steps if an error is confirmed.
7. Contact Information
For any questions about this policy, contact:
📧 feenyuinc@gmail.com